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FAQ  

Let’s keep it SIMPLE. Here you will find answers to our most frequently asked questions!

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Contact Us  

GoSmart Mobile is committed to providing our customers the best customer service. Click below for our Contact Information and hours of operation!

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Programming Guide  

Programming a phone for internet and MMS doesn't have to be difficult!

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Service Area Map  

Click below to find our GoSmart Mobile Service Area Map. See if GoSmart Mobile is available in your area!

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 A month equals 30 days. Downloads and streaming from external sites through Facebook require a data plan; data rates may apply.

Limited time offers; subject to change. Taxes additional. Domestic use only. Unlimited talk & text features for direct communications between 2 people. Monthly Plans: Services available for 30 days. Your phone number & service may be canceled when your balance is gone. Day is 12:00 a.m. to 11:59 p.m., Pacific Time. Plan Changes or Renewals: When you switch or renew plans, your new 30 days of service begins immediately & features associated with your prior 30-day period or plan will no longer be available. General Terms: Domestic roaming not available. Full speeds available up to monthly web allotment including tethering; then slowed to 2G speeds for rest of account cycle. All data sent by or to you through the network, whether received, counts as usage. We are not liable for failures, delays or errors in alerts or notifications. Partial minutes/megabytes rounded up. International Texting & Calling: Separate charges apply for international use. Rates and included countries vary and are subject to change. After International Calling Service $50 monthly allowance (if applicable) is exhausted, different rates may apply. See support.gosmartmobile.com for lists of countries and applicable rates. Bring Your Own Device: Check your warranty and contract with your carrier to see what conditions apply to unlocking your device. Device and screen images simulated. Auto Pay Discount: Qualifying $35 plan req’d. $5.00/mo. discount applied to GoSmart Mobile account approximately one (1) day before each account cycle renewal date; discount applied on first service renewal after enrollment. Must be enrolled in Auto Pay and account must be in good standing when discount applied; no discount if Auto Pay is cancelled during the account cycle or if manual payment (in-store or online) is made. Discount is not redeemable for cash; not transferable or refundable. Plan data allotment applies. Roaming and on-network data allotments differ; see your selected service for details. Coverage not available in some areas. Network Management: GoSmart customers data is prioritized below data of T-Mobile branded customers at times and locations where competing network demands occur, resulting in relatively slower speeds. Service may be slowed, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. By using service, you accept GoSmart Mobile Terms and Conditions (including arbitration provision), located at www.gosmartmobile.com. LTE is a trademark of ETSI. GoSmart and GoSmart Mobile is a registered trademark of TracFone Wireless, Inc.

*At 2G speeds, the functionality of some data applications such as streaming video or audio may be affected.

†To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Actual availability, coverage and speed may vary. LTE is a trademark of ETSI.

**Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US, Puerto Rico or select roaming countries. Other terms and conditions apply. For personal use only. For a complete list of countries, visit Gosmartmobile.com/ild.

††International roaming is available only in the following select countries: Mexico, Costa Rica, Dominican Republic, Ecuador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, El Salvador, Colombia, Argentina, Chile, Uruguay, Brazil and Peru. These plans allow calls and texts within the select roaming countries to the US and other international destinations while roaming. Data used while roaming in select countries will be deducted from your high speed data allotment in the US. Not for extended international use; you must reside in the U.S. and primary usage must occur the U.S. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming or misuse. International calling while roaming is subject to the Gosmart Mobile International Long Distance Service restrictions. Other limitations, terms and conditions apply. Please refer always to the latest terms and conditions of service available at Gosmartmobile.com

***The International Calling Credit provides International long distance service to select international destinations only, which are subject to change at any time. Calls must originate from the US, Puerto Rico or other countries where Gosmart Mobile provides International Roaming service. Calls are billed in one-minute increments. Rates are subject to change without prior notice. For personal use only. If account also has a $10 Pay As You Go plan balance, the International Calling Credit included with your plan is always depleted first. International Calling Credit expires when you ReUp your service, on the service end date or when the service is suspended.

∆By texting keywords to 611611 you are consenting to receive response messages.

Certain restrictions apply. GoSmart Mobile reserves the right to terminate your service for unauthorized or abnormal usage.  Please always refer to the latest Terms and Conditions of Service at GoSmartMobile.com.©2018 TracFone Wireless, Inc. All rights reserved.

All other trademarks, service marks, and trade names referenced herein are the property of their respective owners.

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